InformIT managed services from Desktop Resources reduces technology downtime and increases your technology return on investment (ROI).

Better Process.
Better Management.
Better Results.

InformIT Options
Several alternatives to fit the needs of your environment and your budget


Every environment is different, just like every business is different. That's why we offer our InformIT managed services in four different levels so you can customize it to your needs and your budget.

InformIT has four levels: Fully Managed: DRI takes full responsibility for your environment for a fixed fee. ProAct: Preventative maintenance and a set amount of time to resolve problems each month. ReAct: Provides a set amount of time to respond to problems that occur each month. Advisor: DRI contacts you when an error condition arises.

Fully Managed: We take care of everything for a monthly flat fee

With InformIT Fully Managed, we take care of your technology environment and do whatever is required to keep you up-and-running. We do whatever's necessary for your environment without any time limits or any additional fees to you.

ProAct: Preventative maintenance and time-limited problem resolution

With InformIT ProAct, we do monthly preventative maintenance as well as up to two hours of problem-resolution engineering. Should we encounter a problem that requires more than two hours of engineering time to resolve, we contact you for approval to proceed before spending any additional time. (Additional problem resolution time is billed on an hourly basis.)

ReAct: Automatic problem resolution up to specified time limit

With InformIT ReAct, we do up to two hours of problem-resolution engineering on any problems that arise. Should we encounter a problem that requires more than two hours of engineering time to resolve, we contact you for approval to proceed before spending any additional time. (Additional problem resolution time or any preventative maintenance time that you request is billed on an hourly basis.)

Advisor: Problem notification

With InformIT Advisor, we notify you when we receive an automated alert that there is a problem in your environment. No engineering time is included in this option, and any problem-resolution or preventative maintenance time that you authorize is billed on an hourly basis.